Privacy Policy

Last Updated: November 2025

Welcome to eTrainAcademy.com (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or purchase from our WooCommerce-powered website. By using our site you consent to the practices described here.

1. Information We Collect

We collect information that helps us deliver courses, process payments, and improve your experience. Types of information include:

  • Personal Information: name, email, phone number, billing and shipping address, account username and password, and other details you provide when registering or purchasing courses.
  • Payment Information: Payments are processed via third-party gateways (e.g., Razorpay, PayPal, Stripe). We do not store full credit card numbers on our servers.
  • Technical & Usage Data: IP address, browser and device information, pages visited, referrer, and cookies/analytics data.

2. How We Use Your Information

  • To process orders, enrollments, and issue certificates.
  • To send transactional emails (order confirmations, receipts, password resets) and service messages.
  • To send marketing communications if you opt in (you may unsubscribe anytime).
  • To provide customer support and respond to inquiries.
  • To detect and prevent fraud, enhance site security, and comply with legal obligations.

3. Cookies & Tracking

We use cookies and similar technologies to enable core site functionality (like cart persistence and login sessions), analytics, and marketing. You can manage or disable cookies via your browser settings, but some features (cart, checkout) may not work correctly if cookies are blocked.

4. Sharing & Disclosure

We do not sell your personal data. We may share information with:

  • Service providers (payment gateways, hosting, email delivery, analytics) who process data on our behalf under contract.
  • Certification partners (IBM, AIMA, HCL, ETrain Education) where limited data is required for course validation and credential issuance.
  • Legal or government bodies when legally compelled to do so.

5. Payments & Security

All payment transactions occur over secure, SSL-encrypted channels. Payment card data is handled by PCI-compliant payment processors; we do not retain full card numbers on our servers. We implement reasonable technical and organizational measures to protect personal data.

6. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access, correct, or update your personal information.
  • Request deletion of your data (subject to legal and operational retention requirements).
  • Restrict or object to certain processing, or withdraw consent for marketing.

To exercise your rights, contact us at the address below. We will respond according to applicable law.

7. Data Retention

We retain personal information as long as necessary to fulfil the purposes described here, to comply with legal obligations, resolve disputes, and enforce agreements. For example, order and transaction records may be retained for tax and accounting purposes.

8. Third-Party Links & Plugins

Our site integrates third-party services (payment gateways, analytics, learning platforms). These services have their own privacy policies — please review them before providing personal information. We are not responsible for third-party privacy practices.

9. Minors

Our services are not intended for children under the age of 13. We do not knowingly collect or maintain personal information from children under 13. If you believe a child has provided us with personal data, contact us to request deletion.

10. International Transfers

We may transfer personal data to service providers located in countries other than your residence. When we do, we take steps to ensure appropriate safeguards are in place to protect your information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When changes are made, the “Last Updated” date at the top will be revised. Continued use of the site after updates means you accept the revised policy.

12. Contact Us

If you have questions or wish to exercise your rights, contact us:

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